Service Level Agreement

1Vault is committed to maintaining a reliable, high-speed network with a guaranteed network uptime of 99.9%. We will credit a percentage of next months fee for any excess downtime that is experienced due to circumstances within our control. This guarantee applies to any customer who has purchased service and whose account is in good standing.

If network downtime is in excess of .1% for the month, customers may request a credit of one days fees for every consecutive 30 minutes the network is unavailable in excess of .1%. Credit will be calculated using the monthly recurring base fee, excluding any set-up or additional service charges. Total credit is not to exceed 1 full month of the monthly base fee.

Network uptime includes functioning of the network infrastructure and does not include services or software running on your server. Network downtime is defined as 99.9% packet loss from 1Vault to its backbone providers.

Exceptions:

Customer shall not receive any credits under these 1Vault Networks SLAs in connection with any failure or deficiency of the 1Vault Networks Backbone caused by or associated with:

Circumstances beyond 1Vault Networks reasonable control, including, without limitation, acts of any     governmental body, war, insurrection, sabotage, embargo, fire, flood, strike or other labor disturbance, interruption of or delay in transportation, unavailability of or interruption or delay in telecommunications or third party services, failure of third party software or inability to obtain raw materials, supplies, or power used in or equipment needed for provision of the 1Vault Networks SLAs;

Failure of access circuits to the 1Vault Networks, unless such failure is caused solely by 1Vault Networks;

Scheduled maintenance and emergency maintenance and upgrades;

DNS issues outside the direct control of 1Vault Networks;

False SLA breaches reported as a result of outages or errors of any 1Vault Networks measurement system; or customer's acts or omissions (or act or omissions of others engaged or authorized by Customer), including without limitation, any negligence, willful misconduct, or use of the 1Vault Networks Backbone or 1Vault Networks services in breach of 1Vault Networks Terms and Conditions of Service or 1Vault Networks Acceptable Use Policy.

Credit Request and Payment Procedures

In order to receive a credit, Customer must make a request to 1Vault Networks about the specific Network Outage within seven days of the outage and must be confirmed by 1Vault Networks measurements of the 1Vault Networks Backbone.

Each valid credit will be applied to an invoice of Customer within two billing cycles after 1Vault Networks receipt of Customer's request therefore, credits are exclusive of any applicable taxes charged to Customer or collected by 1Vault Network's.

Notwithstanding anything 1Vault Networks Backbone SLA to the contrary, the total amount credited to a Customer in connection with network outages in any calendar month will not exceed the Base Fee paid by Customer for such month.